Not all documents will have all items. Simply omit the items that do not apply. The second level items are simply suggestions of the kinds of things you may need to include. You may find others.
Please prepare the descriptions in HTML, using just the tags appropriate for a body. Please keep to very straightforward HTML. Decoration and formatting will be added later in a consistent way.
Name: <H1>
Function and features: <!-- Features -->
When is it needed?
Pointers to related services (either alternatives
or services that go with it)
Eligibility
Campus differences
What systems or locations is it available on?
How to get it? <!-- Ordering -->
Ordering
Site preparation
Planning
Pre-sales/installation consulting
Installation
Cost, billing <!-- Cost -->
Cost
Billing arrangements
Instructions <!-- Instructions -->
Any associated documentation
Support <!-- Support -->
What help is available and how to get it
Any associated procedures for getting maintenance or repair
Procedures for dealing with malfunctions
Disconnection or unsubscription procedures <!-- Disconnection -->
Legal issues <!-- Legal -->